Browse campus & online degrees, vocational certificates and self-paced courses matching the help desk technician education requirements and career path. Review the job openings, similar jobs, level of education, and experience requirements for the Help Desk Engineer job to confirm that it is the job you are seeking. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

When actively listening, you should be able to repeat what has just been spoken. As you improve your active listening abilities, you’ll realize that end-users will give you almost all you need to know to solve their problem. This not only increases empathy but also allows you to acquire more knowledge while asking fewer questions. Being able to technically https://remotemode.net/ evaluate a scenario is essential for resolving end-user issues and excelling as a help desk technician. To properly assess an end user’s problem, you must ask specific questions about what they are experiencing. Consider yourself a detective who must gather the necessary facts in order to correctly examine any given technical issue.

What is ITSM?

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Answer queries about hardware, software, and applications either in person or over the phone. As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists. An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.

On average, desk support technicians earn a lower salary than help desk engineers. There are industries that support higher salaries in each profession help desk engineer respectively. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316.

Helpdesk Engineer Resume Samples

Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals. The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles. Once you’ve become a help desk engineer, you may be curious about what other opportunities are out there. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a desktop support specialist, desk support technician, information engineer, and senior infrastructure engineer.